Terms of Service

1. The Service and where it is offered

1. Nutomia helps adults with everyday eating and exercise habits through conversations with AI: logging and reviewing meals, weight, body fat percentage, exercise (including strength-training sets), sleep, condition and fitness tests; checking goals and plans; managing menus, pantry items, shopping lists and schedules; and getting help choosing what to eat out.
2. The Service is provided through the Android app (Google Play), the iOS app (App Store) and our website. It is offered in Japan, the United States, the United Kingdom, Canada, Australia and New Zealand.
3. Support is available in Japanese and English.

2. Eligibility and accounts

1. The Service is intended for people aged 18 or older.
2. You can register with a Google account, an Apple Account, or an email address and password. Keep the account you sign in with secure, and do not lend or share it or impersonate anyone else.

3. AI responses and health decisions

1. AI responses may contain errors or inaccurate estimates. Please check what has been logged and correct any mistakes.
2. When you do not report amounts or label values, the AI estimates a meal's calories, protein, fat and carbohydrate and saves them marked as estimated. Estimates may draw on published data such as the Standard Tables of Food Composition in Japan (Eighth Revised Edition, 2023 Supplement). Estimates are approximate and their accuracy is not guaranteed.
3. Names of foods or products that the AI could not identify from your messages may be looked up on the web in a separate process from answering you, without your account information, to improve our food database. The results may be stored as shared food data that is not linked to you and used for estimates. We do not guarantee the accuracy or currency of information obtained from the web.
4. We do not guarantee any particular weight change or health outcome.
5. The Service is not a medical service. It does not provide diagnosis, treatment, prescriptions or clinical nutrition management, and it does not replace the judgment of a physician or other professional. If you are receiving medical treatment, are pregnant or breastfeeding, are being treated for an eating disorder, or need special care such as for allergies, consult a physician, registered dietitian or other qualified professional. In an emergency, do not rely on the Service; contact a medical provider or emergency services.

4. Fees, subscriptions and AI credits

1. Plans: The Service has a free plan and a paid plan (a monthly subscription). Entering, viewing, correcting and deleting records, exporting your data and deleting your account are free on both plans. Conversations with AI use the AI credits described below.
2. Free plan: We grant 10 credits for each calendar month (Japan time), from the 1st to the end of the month ("monthly free credits"). Monthly free credits are also granted while you are on the paid plan. In addition, when you meet the conditions of a gift shown in the app (limited to actions in the app, such as logging and weekly reviews) and tap Receive, you receive the credits set for that gift ("gift credits"; up to 40 credits in total). You can complete and receive gifts at any time after you register. The free plan is meant for trying the Service; with daily use, it runs out partway through the month. If you want to keep using the Service, please consider the paid plan.
3. Paid plan: A monthly auto-renewing subscription that grants 100 credits for each subscription period. The price, and how taxes apply, are as shown on the store's purchase screen at the time of purchase. Prices are also listed on the Pricing page of our website and in our notice under the Specified Commercial Transactions Act.
4. Payment: The paid plan is purchased through in-app purchase on Google Play (Android) or the App Store (iOS) and charged to the payment method registered with that store. We do not receive card numbers or other payment details. The store's terms apply to payment and billing.
5. Auto-renewal and cancellation: The paid plan renews and is charged automatically every month until you cancel. Cancel in the store's subscription settings. On the App Store, you must cancel at least 24 hours before the end of the current period to avoid being charged for the next one. On Google Play, follow Google Play's guidance on cancellation timing. After you cancel, you keep the paid plan until the end of the period you have paid for.
6. Deleting your account or the app does not cancel your subscription: Cancel it separately with the Google account or Apple Account you used to purchase it.
7. Refunds: Refunds are handled by the store you purchased from (Google Play or the App Store) under its refund policy; please request them from the store. We do not issue refunds individually, including prorated refunds for cancelling partway through a period.
8. How credits are used: Each message that uses AI consumes credits according to the actual amount of AI processing. A single message consumes at most 5 credits. Usage varies with the length of your messages and history, and the exact amount is not known before sending. The first conversation to set up your profile, goals and plan, and actions that do not use AI, do not consume credits.
9. Nature of credits: We track the balance and expiry of each grant of credits separately. Monthly free credits expire at the end of the last day of the month (Japan time) and do not carry over to the next month. Gift credits expire at the end of the 90th day (Japan time) counted from the day after you receive them (for example, if you receive them on October 3, at the end of January 1). Paid-plan credits expire at the end of their subscription period. Each message that uses AI draws on the credits that expire soonest; where expiry is the same, gift credits are used first, then monthly free credits, then paid-plan credits. A single message may use credits from more than one grant. Credits that were available when a message started are used for that message even if they expire while it is being processed. Credits are a unit of use within the Service and cannot be exchanged for cash or anything else, transferred or refunded. Credits are forfeited when you delete your account. We never charge you automatically for additional credits beyond your balance.
10. What you can do without credits: Even with no credits left, you can view, correct and delete records, export your data and delete your account.
11. Changes to these conditions: If we change prices, grants or usage conditions, we will give advance notice in the app or on our website, and the change will apply from the next grant period or subscription period. Where store rules require your consent, such as for a price increase, the store's procedure applies.

5. Records, sending data to AI, and deletion

1. Enter information about yourself only to the extent necessary. Do not enter other people's personal information or credentials.
2. Recording health information, and sending part of what you enter to an external AI service to hold conversations with AI, each require your separate, explicit consent in the app. You can withdraw either consent at any time under Privacy and AI in the app. Withdrawing consent for health information stops new records and AI conversations; withdrawing consent for sending data to AI stops new sending to AI. In either case, you can still view, correct and delete records, export your data and delete your account.
3. Correcting or deleting a record does not change past conversations that mention it. All data, including conversations, is deleted when you delete your account.
4. You can delete your account from the account screen in the app after signing in again. Deletion is processed in stages, and removal from backups and similar storage takes time. See our Privacy Policy for details.
5. When you report an inappropriate AI response, we receive the response you selected, your reason and other information needed to review it.

6. Prohibited conduct

You must not:

1. Violate laws, public order and morals, or these Terms.
2. Infringe the rights or privacy of us or others.
3. Gain unauthorized access, obtain other users' information, or circumvent authentication, usage limits or the credit system.
4. Place an excessive load on the Service, send large volumes of messages by automated means, or otherwise interfere with its operation.
5. Impersonate us or others, or improperly share credentials.

7. Changes, suspension and restrictions

1. We may change or suspend all or part of the Service, including AI features, for maintenance, outages, security, or limits on the cost of providing AI. While AI features are suspended, you can still view, correct and delete records, export your data and delete your account.
2. If we identify a violation of these Terms or unauthorized use, we may restrict AI features or other use to the extent necessary.
3. We will give advance notice of significant changes or of ending the Service whenever reasonably possible.

8. Limitation of liability

We strive to provide the Service reliably, but we do not guarantee that AI responses are complete or accurate or that the Service will always be available. Our liability is governed by applicable law. Nothing in these Terms limits any rights you have under Japan's Consumer Contract Act or other applicable law.

9. Intellectual property

Rights in the Service's software, design and text we create belong to us or their rightful owners. No rights in the information you enter are transferred to us. You may freely use AI responses for your own purposes.

10. Changes to these Terms and governing law

1. If we change these Terms, we will announce the changes and their effective date on our website or in the app and follow the procedures required by applicable law. For significant changes, we may ask you to review the Terms again in the app.
2. These Terms are governed by the laws of Japan. This does not remove protections given to you by mandatory laws of your country of residence.
3. These Terms are written in Japanese. If the Japanese version and a version in another language differ or conflict, the Japanese version prevails.