When something is wrong
Support
Check the questions below first.
Look it up yourself
If that does not solve it
Write to the address below.
- Service
- Nutomia
- Operator
- HyuCode合同会社
- Contact
- contact@hyucode.com
Before you write
Please have the following ready.
- Your device and OS version
- The type of account you sign in with (Google or Apple)
- When the problem happened, and what you were doing
You do not need to send us your health records.
Our response
We answer in Japanese and English. Our target for a first reply is within three business days, Japan time. Business days exclude Saturdays and Sundays. We cannot promise a time to resolution. Safety issues and outages take priority.
Sending sensitive information
You do not need to send health information by email. Support messages are used only to answer your enquiry.
Policies
Nutomia,
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