Delete your Nutomia account
You can request deletion of your Nutomia account and its associated data here, even if you have uninstalled the app or cannot sign in.
Email contact@hyucode.com from the email address used for your Nutomia account and say that you want to delete your account. If you cannot access that email address, explain this to our support team. Do not send passwords, verification codes, health records or chat histories.
Identity verification and updates
HyuCode合同会社 will confirm that you control the account and clarify the requested scope before deleting or exporting data. We will reply with the verification steps, expected timing and progress. Sending an email does not mean deletion is already complete.
What will be deleted
Account deletion covers your authentication account, conversations, health records, goals and plans, profile, preferences and AI permissions. It cannot be undone. Deleting an individual record in the app keeps past conversations; deleting the account removes both.
Backups and retained information
Deleting your account: You can request deletion from the account screen in the app after signing in again with your password, Google or Apple. If you cannot sign in, contact contact@hyucode.com and we will verify your identity before acting. Deletion covers your authentication account, conversations, records, profile, goals and plans, settings, consent information, and purchase and credit records (including gifts). Failed processing is retried automatically. If you sign in with Apple, we revoke the link (tokens) with Apple when you delete your account.
Subscriptions: Deleting your account does not cancel a Google Play or App Store subscription. Cancel it separately in the store.
Backups and deletion records: Standard backups are retained for 30 days, and minimal deletion records (such as user IDs and request IDs) used to prevent deleted data from returning after a restore are retained for 60 days; each is deleted in turn after its period ends. If we restore from a backup, we re-apply deletion requests received before the restore before resuming service.
Delete records while keeping your account
Open the record in the app, select Delete on the edit screen, then confirm the deletion. If you cannot use the app or need help, contact contact@hyucode.com about deleting records while keeping your account. Do not include health records, conversation text, passwords or verification codes in your email. We will explain the next steps after verifying your identity and confirming the scope. Sending an email does not complete deletion.
Deleting records does not delete your account or past conversations, and chats where those records were discussed are not automatically deleted. Routine backup data is retained for 30 days and deleted sequentially after that period expires. Information already transmitted to external AI services is subject to the respective provider's terms, and immediate full erasure cannot be guaranteed.
Request a copy of your data
You can also request a data export at the same email address. State that you want a copy of your data. We will verify account control before providing a secure delivery method; health data should not be pasted into your request.