删除您的 Nutomia 账号
即使您已卸载该应用或无法登录，也可以在此处申请删除您的 Nutomia 账号及其关联数据。
请使用您 Nutomia 账号所绑定的电子邮件地址发送邮件至 contact@hyucode.com，并说明您希望删除账号。如果您无法使用该邮箱地址，请向我们的支持团队说明情况。请勿发送密码、验证码、健康记录或聊天记录。
身份验证与进度更新
在删除或导出数据之前，HyuCode合同会社 将确认您对该账号的控制权并明确所请求的范围。我们将回复您具体的验证步骤、预计处理时间及进度。发送电子邮件并不意味着删除已经完成。
将被删除的内容
账号删除涵盖您的身份验证账号、对话、健康记录、目标与计划、个人资料、偏好设置以及 AI 权限。此操作无法撤销。在应用内删除单条记录会保留以往的对话；删除账号则会同时移除两者。
备份与保留的信息
Deleting your account: You can request deletion from the account screen in the app after signing in again with your password, Google or Apple. If you cannot sign in, contact contact@hyucode.com and we will verify your identity before acting. Deletion covers your authentication account, conversations, records, profile, goals and plans, settings, consent information, and purchase and credit records (including gifts). Failed processing is retried automatically. If you sign in with Apple, we revoke the link (tokens) with Apple when you delete your account.
Subscriptions: Deleting your account does not cancel a Google Play or App Store subscription. Cancel it separately in the store.
Backups and deletion records: Standard backups are retained for 30 days, and minimal deletion records (such as user IDs and request IDs) used to prevent deleted data from returning after a restore are retained for 60 days; each is deleted in turn after its period ends. If we restore from a backup, we re-apply deletion requests received before the restore before resuming service.
保留账户并删除记录
在应用中打开相应记录，在编辑页面选择“删除”，随后确认删除。如果您无法使用应用或需要帮助，请联系 contact@hyucode.com 咨询仅删除记录事宜。请勿在邮件中包含健康记录、对话内容、密码或验证码。我们将在验证您的身份并确认处理范围后指导后续步骤。发送邮件并不代表删除已完成。
删除记录不会删除您的账户或过往对话，涉及这些记录的历史聊天也不会被自动删除。常规备份数据遵循30天的保留设置，期满后将按序异步删除。已传输至外部AI服务的信息遵循相应提供商的条款，无法保证立即完全清除。
申请获取您的数据副本
您也可以通过同一个电子邮件地址申请导出数据。请说明您希望获取一份数据副本。我们将在提供安全传输方式前验证账号控制权；请勿在申请中粘贴健康数据。